Equipment and accessories have a 14 day return policy. The time period starts the day that the customer receives the product. Film, chemistry, and other supplies also have a 14 day return policy but only if XRS shipped an incorrect product or the product is defective. To qualify for a full refund, a product must be in new, resalable condition. Exception for first time purchase of any product: if a product does not perform according to expectations, it may be returned for a full refund. Before sending any product back, please call first to get a return authorization. Shipping expense may not be refundable. Other restrictions may apply.