Terms and Conditions

Free Shipping: Free shipping on supply orders $150 or more. Orders less than $150 charged a $14 flat fee. Continental USA only, however, depending on the order and the box size, we can offer free shipping to Hawaii and Alaska too. We will contact you if extra shipping is required. Depending on the size of the box, orders typically ship FedEx 2-day air or ground. Equipment does not qualify for free shipping. Other restrictions may apply.

Shipping to a Commercial address vs Residential:  Our product pricing is based on shipping to commercial addresses. FedEx and UPS both charge more for residential delivery.  If residential, there is a $7 per box extra charge.  In addition, a signature is required for commercial delivery. For residential, there is another $7 per box fee.  You can waive this ‘signature required fee’, but then you assume all responsibility for the package(s) once they are delivered, even if stolen after delivery.  We will contact you after your order is placed to tell you exactly what the additional residential fees will be. To avoid these charges, please ship to your office if possible.

Same Day Shipping: Orders usually ship the same day if received before 1 pm PST.  If we are unable to ship we will notify you no later than the following business day.

Return Policy: Equipment and accessories have a 14 day return policy. The time period starts the day that the product is received. Film, chemistry, and other supplies also have a 14 day return policy, but only if XRS shipped an incorrect product or the product is defective. To qualify for a full refund, a product must be in new, resalable condition. Exception for a first time purchase of any product: if a product does not perform according to expectations, it may be returned for a full refund. Before sending any product back, please call to get a return authorization. Shipping expense may not be refundable. Other restrictions may apply.

Credit: New customers up to $250 with signed “pre-ship” invoice.  Established customers up to $800.

Account Balances: Any account with an unpaid balance past 30 days are subject to a 2% late fee per month (minimum $10).

Collection Fees: If collection services are necessary, customer pays ALL collection fees.

Prices:  Prices on this website and in our XRS catalog may change without notice.

Sales Tax: XRS will add sales tax to all orders shipped to a Washington state address.  Customers are responsible for paying their state’s sales tax, if any, for shipments to any other state.